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Cross-Cultural Performance Management
Working Productively with Japanese Advanced Problem Solving with Japanese
Working Productively with Americans
Cross-Cultural Performance Management
Designed to enable Japanese expatriates to grasp the cultural assumptions held by their U.S. subsidiary employees regarding performance management, in order to more effectively manage performance and conduct performance reviews and appraisals across cultures.
Representative Modules
- Performance Management Process and PDCA.
- “Plan” Stage: Job Description and Objective Setting.
- “Do” Stage: Monitoring Progress and Giving Feedback.
- “Check” Stage: Appraising Performance.
- “Action” Stage: Motivating, Coaching and Developing.
Benefits
- Increased confidence to succeed as managers in the U.S.
- Increased ability to give feedback and communicate expectations to Americans.
- Highly motivated employees who can link their workplace efforts to the company’s mission.
Training Objectives
- Achieve a clearer grasp of the cultural values and assumptions of Americans.
- Learn how Japanese cultural values and assumptions impact relationships with Americans and the performance management process.
- Acknowledge personal communication and management styles and consider alternatives.
- Practice key behaviors and skills for productively managing performance across cultures.
Approach
- Interviews with participants and key HR persons are conducted prior to the first training to learn their current performance management process and perceived issues.
- Session is participatory and interactive throughout, featuring case study deliberation, role plays and debriefings.
Logistics
- Length: 2 days.
- Location: Client’s facility.
- Ideal number of participants: 10-12.
Working Productively with Japanese
Designed to enable those who work with Japanese to align their fundamental business assumptions and to develop and practice mutually acceptable behavioral skills and communication styles for more productive workplace relationships and business results.
Representative Modules
- Productive Cross-Cultural Interactions.
- Values Shaping Japanese Business Practices.
- Communication Style Differences.
- Language Issues.
- The Primacy of Relationships.
- Japanese Management Style.
- Decision Making.
- Conflict Resolution.
Benefits
- Increased confidence, skill and professionalism in cross-cultural interactions with Japanese.
- Development of durable, productive, mutually satisfying business relationships with Japanese.
- Reduction of costly mistakes and errors.
- Greater productivity and competitiveness.
Objectives
- Gain a firm grasp of the values that shape Japanese business behavior and communication style.
- Learn to anticipate Japanese business behaviors in a variety of situations.
- Modify behavior to build productive relationships with Japanese colleagues and customers.
- Practice key behaviors for effective business interactions with Japanese.
Approach
- Interviews with participants and other key persons are conducted prior to the first training to gather information for creating case studies, role plays, and other training materials.
- Facilitation is by a bicultural team of trainers fluent in Japanese and English and with business experience in both cultures.
- The session is participatory and interactive throughout, with targeted discussion and emphasis on skill building and behavior modification.
Logistics
- Length: 1-2 days.
- Location: Client’s facility.
- Ideal Number of Participants: 12
Advanced Problem Solving with Japanese Designed to enable those who have completed the Working Productively with Japanese (WPWJ) program to strengthen communication and teamwork skills with their Japanese colleagues and customers by focusing on problem solving through the critical aspects of strategic relationship management, conflict resolution, and persuasion.
Representative Modules
- Key Learnings from WPWJ.
- Strategic Relationship Management.
- Current Japanese Business Trends/ Hot-Item Trans-Pacific Issues.
- Conflict Resolution.
- Persuading Japanese.
- Practical Problem Solving.
Benefits
- Greater ability to communicate with Japanese colleagues in an atmosphere of mutual understanding and respect that contributes to achieving mutual goals.
- Productively managed strategic relationships with Japanese.
- Reduced conflict and improved decision making and implementation with Japanese.
- Increased confidence to effectively solve trans-Pacific problems as they arise.
Objectives
- Build on the base of understanding and skills gained in the workshop Working Productively with Japanese (WPWJ).
- Augment understanding of how Western and Japanese cultural values and assumptions impact trans-Pacific relationships and how to deepen those relationships.
- Gain a deeper awareness of how conflict occurs across cultures and how to defuse it.
- Develop skills of persuasion to solve problems and reach decisions and apply those skills to current hot-item issues.
Approach
- Interviews with participants are conducted prior to the session to compile customized case studies of the participants' actual, ongoing problems.
- Facilitation is by a bicultural team of trainers fluent in Japanese and English and with business experience in both cultures.
- The session is participatory and interactive throughout, with targeted discussion and emphasis on the case studies and the practical skills needed to solve the problems featured in them and to achieve the participants' other stated objectives.
Logistics
- Length: 1-2 days.
- Location: Client's facility.
- Ideal Number of Participants: 12
Working Productively with Americans Designed to enable those who work with Americans to align their fundamental business assumptions and to develop and practice mutually acceptable behavioral skills and communication styles for more productive workplace relationships and business results.
Representative Modules
- Productive Cross-Cultural Interactions.
- Values Shaping American Business Practices.
- Communication Style Differences.
- Interactive Listening.
- American Logic and Persuasion.
- Giving and Receiving Feedback.
- Making Presentations in English.
- Participating in Meetings.
Benefits
- Increased confidence, skill and professionalism in cross-cultural interactions with Americans.
- Development of durable, productive, mutually satisfying business relationships with Americans.
- Reduction of costly mistakes and errors.
- Greater productivity and competitiveness.
Objectives
- Gain a firm grasp of the values that shape American business behavior and communication style.
- Learn how Japanese cultural values impact relationships with Americans.
- Modify behavior to build productive relationships with Americans.
- Practice key behaviors for effective business interactions with Americans.
Approach
- Interviews with participants and other key persons are conducted prior to the first training to gather information for creating case studies, role plays, and other training materials.
- Facilitation is by a bicultural team of trainers fluent in Japanese and English and with business experience in both cultures.
- The session is participatory and interactive throughout, with targeted discussion and emphasis on skill building and behavior modification.
Logistics
- Length: 1-2 days.
- Location: Client’s facility.
- Ideal Number of Participants: 12
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